Refund Policy
Last updated: March 9, 2026
14-Day Money-Back Guarantee
Not happy for any reason? Email us within 14 days of purchase and we'll refund you in full. No questions asked.
How to Request a Refund
You can request a refund directly through the subscription portal (tap “Manage Subscription” on your account page), or email anthony@hskstory.com within 14 days of purchase with:
- Your account email address
- Your subscription or order ID (available in your Paddle receipt email)
- Reason for the refund (optional — helps us improve)
We will respond within 2 business days.
Refund Processing Time
Refunds are processed via Paddle, our payment processor. Once approved:
- Card payments: 3–5 business days to appear in your account
- PayPal: Within 48 hours
Timing depends on your bank. We cannot control how quickly banks process returns.
After a Refund
Your subscription ends immediately and you return to the Explorer plan (5 stories). We'd rather give you your money back than have an unhappy reader.
Cancellation vs. Refund
Cancelling your subscription stops future charges — you keep access until the end of the billing period. Cancellation does not automatically trigger a refund.
To get your money back, follow the refund request process above.